General Contract Terms

1. General provisions

1.1. The General Hotel Contract Terms (hereinafter referred to as GCT) summarize the contractual content according to which SH-Üzemeltető Kft. – Hotel Móló – (Address: 8600 Siófok, Vitorlás Street 12-14.) (hereinafter referred to as “Service provider”) generally concludes an accommodation agreement with its Guests.

1.2. Specific conditions do not form part of this GCT, but do not preclude special, specific agreements made with travel agents, organizers, and occasionally with different partners corresponding to the particular business.

2. Contracting parties

2.1. Services provided by the Service provider are taken use of by the Guest. If the Guest directly places the order for the services to the Service provider, then the Guest will become the Contracting Party. Service provider and the Guest together, if the conditions are met, become contracting parties (hereinafter referred to as: Parties).

2.2. If the order for services is placed by a third party on behalf of the Guest (hereinafter referred to as the “Mediator”) to the Service provider, the terms of the cooperation shall be governed by the agreement between the Service provider and the Mediator. In this case, Service Provider is not required to investigate whether the third party legally represents the Guest, or not.

3. The method and the conditions for using the service

3.1. In the case of an oral or written request of the Guest for a price offer, Service Provider shall in all cases send a written offer without any obligations, i.e. with no option deadline. Reservations can be made on a demand basis, depending on free availability.

3.2. The Contract is concluded solely with the written reservation submitted by the Guest and with the written confirmation of Service provider and thus it constitutes a written agreement.

3.3. A verbal reservation, agreement, amendment or verbal confirmation by the Service provider is of no contract value.

3.4. The Agreement on the use of accommodation services is for a specified period of time only.

3.5. If the Guest definitively leaves the room before the expiration of a specified period of time, Service provider is entitled to receive the full value of the service stipulated in the Contract. Service provider is entitled to re-sell the room vacated before the expiration date.

3.6. In order to extend the use of the accommodation service initiated by the Guest, the prior consent of Service provider is needed. In this case, Service Provider may stipulate the payment of the fee for the service already performed.

3.7. The use of the accommodation service is subject to the condition that the Guests certify their identity according to the statutory regulations before the occupation of the room. No one can stay in the hotel without any identification.

3.8. A written agreement signed by the Parties is required to amend and/or supplement the Contract.

4. Starting and ending of the stay (check-in, check-out)

4.1. The Guest has the right to occupy the rented rooms from 2 pm of the day according to the agreement.

4.2. In case Guest fails to show up until 18.00 on the day according to the agreement, Service provider shall be entitled to withdraw from the agreement and to validate the full amount of the pre-payment as penalty, unless Parties have agreed on a later arrival time. In the absence of a pre-payment or bank card guarantee, hotel rooms are cancelled by the hotel without prior notice on the day following the pre-payment deadline.

4.3. Guests must leave the room until 10.00 on the day of departure.

4.4. The hotel may provide early check-in and late check-out for a fee, subject to availability. If you wish to use this service, please inform our reception desk on the day before your arrival.

5. Extension of the accommodation

5.1. In order to extend the stay initiated by the Guest, the prior consent of Service provider is needed.

5.2. If the guest does not vacate his room until 10:30 on day that was set out as the day of check-out at check-in, and the Service provider has not consented to the extension of the stay, the Service provider is entitled to charge the room price for a further day, and at the same time Service provider’s service obligation ceases to exist.

6. Prices

6.1. The list prices of the hotel are always displayed on the information board located at the hotel lobby. Prices for other services are located at the given hotel section.

6.2. Service provider may change the advertised prices without prior notice (for example, for package prices or for other discounts). If the Guest has booked accommodation and it was confirmed by the Service provider in writing, the Service provider can no longer change this rate. The Service provider’s current prices can be found on the hotel’s website (
Service provider provides best price guarantee. A basic condition for the validation of the guarantee is that the Guest has valid and confirmed reservation on the Service4You Hotel website and/or the official website of the hotel. A more favourable price is valid under the same terms and conditions as it was confirmed by the hotel. These conditions are as follows:
– applies to the same hotel
– the arrival and departure dates in the reservation are the same
– the number of guests and their age is the same
– the room type and the number of rooms are the same
– there is no difference between the quantity and the content of the other services ordered
The price guarantee does not apply to the following price types:
– for prices shown in non-public ( club , corporate, etc.) areas
– for prices shown on auction websites
– when using any loyalty points provided by any of the partners

6.3. The Guest can always receive information about the price of the services before starting the provision of the service at the reception of the hotel.

6.4. When communicating the prices, Service provider shall indicate the rate of tax (VAT, tourism tax) of the prices that is required by law and valid at the time of making the offer. The published prices include the statutory VAT, but do not include the tourism tax that is to be paid on the spot. Service provider may charge the Contracting party any additional fees that result from the modification of the applicable tax code (VAT, tourism tax) by prior notice.

7. Offers and discounts

7.1. The current offers and discounts are posted on the hotel’s website. The announced discounts are always for individual bookings, i.e. for up to 5 rooms.

7.2. Announced discounts cannot be combined with other discounts.

7.3. Service Provider determines individual terms and conditions for bookings with special conditions, for group bookings or for events.

8. Discounts for children

8.1. For children – if accommodated in the same room as their parents – we provide the following accommodation-meal discounts:
– 0 to 5 years old: 100%
– 6 to 13 years old: 50% discount from the price of the adults
– There is an extra bed surcharge above age 14.

8.2. Extra beds can only be placed in certain room types.

8.3. Extra beds are to be verified with Service provider in advance, at the time of the booking.

9. Payment and cancellation conditions

9.1 1 June – 30 September

Payment terms:

50% of the total package price is payable in advance within 5 calendar days of the receipt of the confirmation.

In case of last minute booking (within 3 days) payment is to be done on the spot upon arrival.

In case of a booking made more than two months ahead, the prepayment shall be made no later than 1 month before arrival.

In the case of bank transfer, please indicate the reference number, your name and address in the reference field, which are required to issue an invoice for the prepayment.

If you wish to settle your advance payment with Széchenyi Pihenőkártya, please send us your card details, your address and the date of booking.

Cancellation policy:

  • We can accept the cancellation of the accommodation services without any penalty until 4 p.m. on the 7th day before arrival.

  • In case of a cancellation within 7 days or in case of an early departure after the arrival or no show, 100% of the cancelled accommodation services will be billed as penalty.

9.2. If the Contracting party is an economic entity (including business entities, social organizations, churches, local governments, local government institutions, public organizations and their institutions, etc.), then the penalty to be paid for the failed cancellation is to be paid by the Contracting party/Customer to the Service provider even if the accommodation fee is paid directly by the Guest acting on behalf of Customer.

10. Cancellation terms for groups and events for accommodation and hospitality

10.1. Payment terms:
• 50% of the services ordered must be paid in advance within 5 business days counted from the receipt of the confirmation or contract
• The remaining amount is payable no later than 10 calendar days after the invoice has been issued
Scaled accommodation cancellation conditions:
• The event can be cancelled free of charge before the receipt of the confirmation or the contract
• From the receipt of confirmation or the contract until 30 days prior to the event 15% of the ordered services can be cancelled without a penalty
• Until 20-30 days prior to the event 10% of the ordered services can be cancelled without a penalty
• Until 7-20 days prior to the event 5% of the ordered services can be cancelled without a penalty
• Within 7 days prior to the event there is no possibility for cancellation without a penalty.

10.2. Written cancellations must be received by the hotel until the designated date. If the guest does not arrive on the indicated day and no cancellation has been made, then the Hotel shall inform the Customer the next day and the rooms may be rented out for other people – in case the Customer does not act otherwise.

10.3. Please provide the room list 10 days before arrival.

10.4 On the day of arrival, the rooms are available to the guests after 14:00, in case the occupancy of the hotel allows it, moving into the rooms earlier might be possible. On departure day, guests must vacate the rooms until 10:00 hrs the latest. This time limit may be extended by the Hotel until 14.00, subject to availability.
Scaled cancellation conditions for restaurant services:
• Until 14 days prior to the event the ordered services can be cancelled without a penalty
• Until 7-14 days prior to the event 10% of the ordered services can be cancelled without a penalty
• Within 2-7 days prior to the event 5% of the ordered services can be cancelled without a penalty
• Within 2 days prior to the event there is no possibility for cancellation without a penalty.

11. Rejection of the performance of the contract, termination of obligation to provide services

11.1. Service provider is entitled to terminate the Agreement for accommodation services with immediate effect and to refuse to provide services, if:

– the Guest is not using the room or facility provided to him according to proper use;

– the guest does not vacate the room until 10:30 on the day set as check-out date at check-in, and the Service provider has not consented preliminarily to the extension of the stay;

– the Guest acts in an abusive way towards the employees of the Hotel, endangers its safety and security, demonstrates violent behaviour, is under the influence of alcohol or drugs, acts in a threatening, offensive way or displays other unacceptable behaviour;

– the Guest is suffering from an infectious disease;

– the Contracting party fails to meet its pre-payment obligation specified in the contract until the specified date;

11.2. If the agreement between the parties is not fulfilled for “vis major” reasons, the contract will be terminated

12. Payment method, warranty

12.1. The countervalue of the services ordered can be paid on the spot in cash (in HUF or in Euro), with a credit card accepted by Service Provider (VISA, AMEX, MasterCard, Maestro) or by wire transfer or via the Internet.
In case of payment in Euro, the basis for conversion and invoicing is the daily middle exchange rate found on the website of the MNB.
In case of cash payments in euro, the amount that may be refunded will be paid by the Service Provider in HUF.

12.2. In the case of a wire transfer – if the agreement concluded with the Service provider does not provide otherwise – the countervalue of the ordered services must be wired by the Guest to the bank account of the hotel until the day of the arrival in a way that the given amount is credited to the bank account of the Hotel, or the transfer is justified by an irrevocable certificate issued by the financial institute of the Customer certifying the bank transfer.

12.3. Guaranteeing the individual room booking is possible with an advance payment or a bank card guarantee, where the countervalue of the ordered and confirmed services is blocked on the bank card.

12.4. Other payment methods available on site: OTP, MBH, K&H Széchenyi Pihenőkártya, Erzsébet Card, vouchers issued by the hotel and/or its contracted partner.

12.5. Preliminary communication of the data required to pay with bank card, detailed description of the procedure and conditions of the payment
With a bank card payment you can make a purchase comfortably and safely. Upon ordering the selected SERVICES, you are redirected to the website of the OTP Bank where you can use your bank card to make the payment through an encrypted transaction that is considered to be the safest as of today. Our customers only have to click on “payment by bank card” when choosing the payment method and then give the card number and expiration date to the payment server of the OTP Bank. OTP Bank accepts VISA Classic, VISA Electron and Eurocard/MasterCard cards.
Bank cards issued exclusively for electronic use can only be accepted in case their use is authorized by the bank issuing the card! Please check with your bank whether your card can be used for online shopping, or not.
After the successful purchase, OTP Bank issues an approval number for the transaction, which should be noted or printed or the whole page should be printed out. In case of a failed transaction, OTP Bank states the reason of the failure in an error message.
In case of a complaint filed by the card holder, the manner and conditions for submitting the complaint, the terms and conditions for the repurchase of the goods, the manner and conditions of the exchange of goods and the manner and conditions of the compensation of the card holder.

12.6 By accepting the Terms and Conditions, the Customer acknowledges and agrees that the Service provider will issue an electronic invoice to the Guests for the fees payable or the amount paid to the Service provider, and sends it by e-mail or in printed format on the spot or sends it out by ordinary post.

At the time of issuing the invoice Service provider in case of the fees paid/to be paid takes into consideration the data proved during the online booking, while in case of reservations made through e-mail, facsimile or by phone, Service provider takes into consideration the data provided the person who made the reservation.

The details given here (name, address, if applicable also tax number) will be included in the “Buyer” section of the invoice. Within 1 day counted from the date of making the reservation, the Guest may request the modification of the data provided but after that the modification is no longer possible.

Service provider makes the final invoice based on the data provided at the time of booking.

The guest has the option to pay in a currency other than the currency of the reservation, the invoice will be issued in the original currency of the reservation (and not in the currency of the payment).

13. Placement guarantee

13.1. If the Service provider is unable to provide the Services listed in the Contract because of its own fault (e.g. overbooking, temporary operational problems, etc.), Service provider shall be obliged to arrange immediately for the Guest to be placed elsewhere.

13.2. Service provider is obliged to provide/offer the services included in the contract, at the price confirmed therein, for the period stipulated therein – or until the incapacitation has ceased to exist – at another accommodation, which has the same or higher category. All additional costs of providing replacement accommodation are borne by the Service provider.

13.3. In case Service provider fully complies with these obligations and if the Guest accepted the substitute accommodation offered to him, Contracting party may not make any subsequent claims for damages.

14. Rights of the Guest

14.1. By concluding the accommodation contract, the Guest will be entitled to the normal use of the rented rooms and for the habitual use of the accommodation facilities without any special conditions for the use of the premises made available to the guests and for normal service during the opening hours of the venue.

14.2. The Guest may lodge a complaint about the services provided by Service Provider during the stay. During this period Service provider undertakes to handle the written complaints provided to him (or complaints recorded in minutes by him). Service Provider treats all possible complaints individually. Complaints may be made by the Guest in writing at the following address and contact details:

Hotel Móló Siófok / SH-Fejlesztő Kft.

8600 Siófok, Vitorlás u. 16.


15. Obligations of the Guest

15.1. Payment of the agreed fee: until the deadline fixed in the confirmation or at the end of the accommodation service agreement.

15.2. In the event Guests bring food or drinks to the hotel, and consume them in public areas, Service provider is entitled to charge a fair remuneration for this (in the case of the so-called “cash” beverages). Guests are prohibited from taking out food/drink from the hotel’s catering facilities.

15.3. Before installing any electrical appliances brought to the hotel by the Guests, which are not part of the usual travel needs, the approval of Service provider must be obtained.

15.4. The parking fee for our guests is 500 HUF / car / night in our closed but not guarded parking lot. Service Provider excludes any liability for any damages (including, but not limited to: doing someone’s car and stealing any objects from it, the stealing of the vehicle, or damages caused by a natural phenomenon) in motor vehicles located in the car park or for objects placed in the vehicles. The hotel does not accept any responsibility for any valuables left in the rooms, please use the safety deposit boxes located in the rooms or in the central reception.

15.5. Driving in the parking lot must be in accordance with the Road Traffic Regulations. The speed limit of the vehicles is 5 km/h.

15.6. Waste is to be disposed of in garbage containers located in the area of the complex or in the rooms. Furniture cannot be removed from the rooms or the buildings and cannot be relocated.

15.7. Equipment found in the area of the complex can only be used by the guests at their own risk, subject to the compulsory compliance with the posted user manuals.

15.8. In accordance with Act XLII of 1999 on the protection of non-smokers in the hotel’s indoor spaces (including the guest rooms), in its community areas and within 5 meters from the entrance No smoking is allowed. The hotel has placed the notifications requesting compliance with the referred legal requirement in the locations requested by the law. Employees of the hotel are entitled to warn the guests and any other persons in the premises of the hotel to comply with the law and to stop the unlawful conduct. Guests and all persons staying in the hotel are obliged to comply with the law and to obey to the possible warnings.
In case the competent authority fines the operator of the hotel as a result of the unlawful behaviour of its guests or any other person being in the premises of the hotel on the basis of the aforementioned legislation, then the operator reserves the right to pass on the amount of the fine to the person responsible for the unlawful behaviour or to request the payment thereof.
If the guest is found to be in breach of the obligations set out in the above legislation, he/she is obliged to pay a fee of 50,000 HUF to the operator of the hotel who is entitled to charge this amount to the room account as a charge and guest is obliged to pay it upon check-out.

15.9. In the event of a fire, please contact the reception immediately.

15.10. Guests who use the rooms and the hotel’s commonly used equipment and furniture jointly are reliable jointly for any damages that may occur as a result of improper use.

15.11. For the fireworks and other licensed activities done by the hotel guests, the written consent of the hotel, as well as the obtaining of official permits by the hotel guests are required.

15.12. Guest is responsible for all damages sustained by the Service Provider due to the fault of the Guest or of any other persons under the responsibility of the guest.
The guest will ensure that a child under the age of 14 under his responsibility is staying in the hotel of Service provider only under the supervision of on adult, parents are fully liable for all damages caused by the child.
The sauna and steam room of the SPA in the hotel cannot be visited by children for medical reasons, the child’s supervision is the responsibility of the parents.

15.13. The Guest must immediately report any damages he has suffered to the hotel and provide all necessary information to the hotel to clarify the circumstances of the incident, or that is necessary for the compilation of police records/police procedure.

15.14 The Guest expressly acknowledges that in the common areas of the hotel (except changing rooms, toilets, but including the car park and external areas directly connected to the hotel), for the purposes of property protection CCTV camera system is in operation, whose recordings are deleted according to the relevant legal regulations.

16. Bringing in pets

16.1. Pets (dogs, cats) can be brought to the hotel for the charge specified in the price list. Guide dogs can be brought to the hotel free of charge.
Pets are not allowed to enter the restaurant and the SPA area. The guest is fully responsible for the damages caused by pets and must pay for the price of possible extra cleaning.

17. Rights of the Service provider

17.1. If the Guest fails to comply with his obligation to pay the fee for the services he has taken use of or fails to comply with his obligation to pay for services requiring a penalty that were not taken use of, Service provider has a right to put lien on the goods of the Guest that he has taken to the hotel with him.

17.2. If there is a permanent gate keeping service in the area of the complex, he is entitled to check the entering, exiting Guests, to check their identity, and to check the exiting vehicles if such is required.

17.3. If necessary, the gate keeping service is entitled to direct traffic in the complex.

18. The obligations of the Service provider

18.1. Provision of the accommodation and other services ordered on the basis of the contract according to the valid requirements and service standards.

18.2. Investigate the written complaint of the Guest and to take the necessary steps to handle the problem and to put it down in writing.

18.3. In the area inside the hotel and on the terraces, no loud noise is allowed after 22.00 in order to provide tranquillity to the Guests, including watching TV, listening to music inside the rooms with a disturbingly loud noise, or making loud music in the hall, the staff of the hotel is responsible for making these rules adhered to. Events organized by the hotel are exempt from this.

19. The illness and death of the Guest

19.1. If during the period of receiving the accommodation services the Guest becomes ill and is unable to act on his own behalf, Service provider offers medical assistance.

19.2. In case of the sickness/death of the Guest, Service provider requests the compensation of costs from the relative of the sick/deceased person, his heir, or invoice payer; in case of possible medical or procedure costs, in case of the countervalue of the services taken use of prior to death and in case of the possible damages in equipment, furniture resulting from the death.

20. Security of data handling

20.1. To subscribe to the newsletter on our site, you need to provide your name and e-mail address. By subscribing to the Newsletter, the User agrees to the processing of his data provided. Service provider will process the data as long as its deletion is requested by the party.

20.2. The possibility to unsubscribe is provided in every newsletter with a direct link.

20.3. The User is responsible for the authenticity of the personal data provided.

20.4. Service provider protects the data in particular against unauthorized access, modification, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage.

20.5. Service provider provides for the data security together with the server operators.

20.6. The personal data provided by the User can only be accessed by the employees of the data manager. Personal data will not be passed on to the third party by the data manager.

20.7. Service provider does not disclose any personal information to a third party only on the basis of the prior and explicit consent of the concerned party.

20.8. The User acknowledges that the Service provider is obliged to provide personal data to the requesting authority on the basis of a statutory mandate, provided that its legal conditions are met. The User may not object to the provision of data based on law, authority or court decision.

21. Penalty payment obligation of the Service provider

21.1. Service provider shall be liable for damages incurred by the hotel Guest due to the loss, damage to or destruction of the belongings of the Guest, provided that the Guest places such belongings in the safety deposit box of Service provider.

21.2. Service provider’s liability does not cover any damages caused by an unavoidable cause outside the scope of the Service provider and the Guest, or if the damage was caused by the Guest himself.

21.3. Service provider can designate places in the area of the complex where Guests cannot enter. Service provider is not liable for any possible damages or injuries of the Guest that take place in such places.

21.4. Service provider is only responsible for jewellery, securities, and cash if he specifically received them for safeguarding, or specifically refused their receipt for safeguarding, or the damage was done because of reasons that he is responsible for according to the general rules. In this case, the proof has to be provided by the Guest.

21.5. Service provider is neither liable for damages resulting from improper use.

21.6. Service provider shall not be liable for paying penalty if the use of hotel wellness areas or sport facilities is restricted or not allowed for reasons of maintenance for extraordinary reasons or because of keeping up with health requirements.
The use of the hotel’s SPA section is done at the Guest’s sole responsibility, and there is an increased risk of slipping in the vicinity of the water, and the Hotel does not take responsibility for any accidents resulting therefrom.

22. Secrecy

22.1. Service provider is obliged to act in accordance with the rules of the act on the protection of personal data and the publicity of public data during the provision of the services outlined in the Agreement.

23. Force majeure

23.1. Any reason or circumstance (such as war, fire, flood, adverse weather, no electric supply, strike) over which the party has no control (force majeure) waives either party from the fulfillment of their obligations under the Agreement until such cause or circumstance is existing.

24. Place of performance and the law applicable to the parties’ legal relationship, acting court

24.1. The place of performance is the place where the hotel giving accommodation is located.

24.2. In case of all disputes resulting from the accommodation agreement, as regards Service provider, a locally competent court will be assigned.

24.3. The legal relationship between Service provider and the Guest shall be governed by the provisions of the Hungarian law.

25. Details of the visitors of our site

25.1. Service provider does not record any user IP addresses or any other personal data when someone visits the web site it operates. During the visit of the website, the search is free and anonymous. Service provider uses the anonymous internet visits for statistical purposes only, and for optimizing its web appearance, increasing the security of the system, the recorded data does not contain any personal data.

25.2. Service provider treats all the data and facts about the Users confidentially, and uses them solely for the purpose of making own research and statistics.

25.3. Service Provider does not take any responsibility for former pages that are already deleted, but have been archived by the Internet search engines. The removal of these sites must be done by the search engine operator.

26. Our newsletter

26.1. Service provider delivers monthly online newsletters containing news and information and offers as well as electronic direct marketing messages to the subscribers of the newsletter of the website (hereinafter: Newsletter).

27. Privacy statement

27.1. Service provider, during his activities finds the protection of personal data very important. In any case, the personal data provided to him is handled in accordance with the laws in force, he ensures the safety of the data, and takes all technical and organizational measures and establishes the procedural rules that are necessary to comply with the applicable legislation.
During the activity of the Service provider, Service Provider uses the data of the users only for contracting, invoicing and advertising purposes in accordance with the Data protection Act.
In the case of the conclusion of the accommodation service agreement, you agree that you have read and understood the above terms and conditions and you agree with them. GCT may be modified in the future.


Valid until withdrawn.